Privacy Policy

Echoed Scents respects your privacy. This policy explains what information we collect when you shop with us, contact us, or visit our website, how that information is used, and the choices you have.

• Contact information you provide, such as your first name, last name, email address, phone number, shipping address, and billing address.
• The content of any message you send us through our contact form, by email, or by phone.
• Communication preferences, including whether you have separately consented to receive marketing text messages or non marketing text messages.
• Order information, such as the products you purchase and your order history.
• Website usage information, such as pages viewed, referring links, device type, browser type, and approximate general location.

• To process and fulfill your orders, including shipping and customer support.
• To respond to questions and messages you send to us.
• To send marketing text messages about special offers, discounts, product launches, restocks, and service updates when you have separately consented.
• To send non marketing text messages about customer service responses, order confirmations, shipping updates, and other transactional information when you have separately consented.
• To improve the website experience and understand how visitors interact with our pages.
• To protect against fraud, abuse, and unauthorized use of the site.

SMS consent is collected through two separate, optional checkboxes on our contact page. Both are unchecked by default, and you may select either, both, or neither. SMS consent is optional and is not a condition of purchasing any product or service from Echoed Scents. We only send text messages of a type you have specifically consented to receive.

Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out at any time.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

We may share limited information with trusted service providers who help us operate the website, host data, process orders, deliver email, or deliver text messages. These providers may only use information as needed to perform services for us.

Our website may use cookies or similar technologies to remember preferences and measure general site performance. You may disable cookies in your browser settings, though some parts of the site may not function as intended.

• You may unsubscribe from marketing emails at any time using the link in any email we send.
• You may stop text messages at any time by replying STOP to any message you receive from us.
• You may reply HELP to any message, or contact us, for assistance with the messaging program.
• You may request access to, correction of, or deletion of the information we hold about you.

We use reasonable administrative and technical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen. If you believe a child has provided information to us, please contact us so we can remove it.

We may update this policy from time to time. When we do, we will revise the date shown above. Continued use of the website after an update means you accept the revised policy.

You may also use our contact page.